Cancellation & Refunds policy
REASONS FOR ORDER ADJUSTMENTS
Customers are refunded for the reasons below:
- Missing items - the customer didn't receive an item
- Incorrect items - the customer received an item but it was not as ordered
- Incorrect orders - the customer received an entire order that was incorrect or not theirs
NOTE: When items are missing, we'll refund the customer the sales price of the item (including tax/GST) at the time of the order. If an entire order is incorrect, the customer is refunded for the sales price of the entire order (including tax/GST) and the delivery fee.
Total refunds (less delivery fees) are deducted directly from restaurant payouts.
If you think an order is incorrect, submit an enquiry via our contact us form and an a member of our team will be in touch